Refund policy

Last updated: October 25, 2026

We sell small-batch seasonings and made-to-order merchandise. The terms below explain how we handle each. Nothing in this policy limits any rights available to you under applicable law.

Seasonings and Food Products

For food-safety reasons, we cannot accept returns or exchanges of seasonings. Food sales are generally final, except for damaged, incorrect, missing, or quality-related issues described below.

Made-to-Order Merchandise

Our apparel, hats, drinkware, bags, and decals are made to order through Printful. We do not accept returns or exchanges for a change of mind or a size, color, or style selected incorrectly when ordering. Please review the product details and available size guide before purchasing. If you need help choosing a size, contact us before placing your order.

This does not apply if we send the wrong item or size, or if your merchandise arrives damaged, defective, or misprinted. Contact us promptly so we can review the issue and help resolve it.

Damaged, Incorrect, Missing, or Unsatisfactory Orders

If a seasoning arrives damaged, leaking, tampered with, incorrect, missing from your shipment, or presents a quality concern, email mrs.goat@thesaltyherb.co within seven calendar days of delivery.

For merchandise that arrives damaged, defective, misprinted, or different from what you ordered, please contact us within seven calendar days of delivery so we can promptly submit a claim to our fulfillment partner. If a merchandise package has not arrived, contact us as soon as its estimated delivery date has passed. Seasonings and merchandise may arrive in separate shipments; check your tracking notices before reporting an item missing.

Please include your order number, a description of the issue, and clear photographs of the product, shipping box, and label when available. Do not mail any item back without contacting us first. If a return is needed, we will provide instructions and the appropriate address. Our business mailing address is not a merchandise return location.

After reviewing the request, we may provide a replacement, issue a refund to the original payment method, or offer another appropriate resolution. Replacements are subject to availability. If a refund is approved, your bank or card provider may need additional time to post it.

Order Cancellations and Address Changes

Contact us as soon as possible if you need to cancel an order or correct a shipping address. We will try to help, but changes and cancellations are not guaranteed after an order enters processing, merchandise production begins, or the order ships.

Non-Eligible Requests

We do not provide refunds or replacements for personal taste preferences, normal small-batch variation, products damaged through misuse or improper storage after delivery, or orders sent to an address entered incorrectly by the customer, except where required by law.

Contact

Questions about this policy may be sent to mrs.goat@thesaltyherb.co.