Shipping policy

Last updated: October 25, 2026

Seasoning Order Processing

Seasoning orders are normally processed within two to five business days, excluding weekends and holidays, unless a product page states otherwise. Processing time is the time needed to prepare your order and is separate from carrier transit time.

Made-to-Order Merchandise

Our Salty Swag and Kitchen Mischief merchandise is made to order and fulfilled by Printful. Production typically takes two to five business days before shipping, but may take longer during busy periods or when a product requires additional production time. Production time is separate from carrier transit time. Any item-specific estimate shown on the product page or in your order updates takes precedence.

Separate Shipments

Seasonings and Printful merchandise ship separately and may arrive on different days. Merchandise items may also ship in separate packages. You may receive more than one tracking email for the same order. Ordering a matching seasoning as an add-on does not combine it with merchandise into one package.

Shipping charges for the items in your order are calculated and displayed at checkout. Review the total before completing your purchase.

Shipping Rates, Destinations, and Delivery Estimates

Available shipping destinations, services, rates, and any estimated delivery dates are shown at checkout. Carrier transit estimates begin after the carrier accepts the package. Allow production or processing time in addition to transit time; delivery estimates are not guarantees. Weather, holidays, carrier disruptions, and other events outside our control can affect delivery.

Tracking

When tracking is available, you will receive a shipping confirmation at the email address provided during checkout. Tracking information may take time to update after the label is created.

Shipping Delays

If we learn that we cannot ship within the stated processing period, we will notify you and provide an updated estimate. When required, you may agree to the delay or cancel the unshipped order for a full refund.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address. Contact us immediately if an address needs to be corrected. We cannot guarantee changes after processing begins. Additional shipping charges may apply when a package is returned because of an incorrect address, refusal, or failure to claim the shipment, unless the return resulted from our error.

Lost, Missing, or Damaged Packages

If tracking shows a package as delivered but you cannot locate it, please check the delivery area and contact the carrier. If the package remains missing, or if it arrives damaged, email mrs.goat@thesaltyherb.co with your order number and available photographs. We will help investigate and determine the appropriate resolution.

Contact

Shipping questions may be sent to mrs.goat@thesaltyherb.co.